Last Updated: January 2026
1. Introduction
Krystal Research Consultancy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
By engaging our services or using our website, you consent to the practices described in this policy.
2. Information We Collect
Personal Information
When you contact us or engage our services, we may collect:
- Name and contact information (email, phone number, address)
- Organization or institutional affiliation
- Project details and research requirements
- Payment information for service transactions
Research Data
In the course of providing research services, we may handle:
- Survey responses and participant data
- Interview transcripts and qualitative data
- Statistical datasets provided by clients
- Secondary data collected from public sources
Website Usage Data
We may automatically collect:
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Device information
3. How We Use Your Information
We use collected information to:
- Provide and improve our research consultancy services
- Communicate with you about projects and inquiries
- Process payments and maintain financial records
- Send relevant updates about our services (with your consent)
- Comply with legal obligations and professional standards
- Improve our website and user experience
4. Research Data Protection
We understand the sensitive nature of research data and maintain strict confidentiality standards:
- Anonymization: We anonymize participant data wherever possible
- Access Control: Only authorized team members access project data
- Secure Storage: Data is stored on encrypted, password-protected systems
- Data Retention: Research data is retained only as long as necessary for project completion and follow-up, then securely deleted
- No Secondary Use: Client research data is never used for other purposes without explicit consent
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in these circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: With trusted partners who assist in service delivery (e.g., field researchers, data entry personnel) under confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Professional Obligations: To comply with research ethics requirements
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Password-protected access to all systems
- Regular security assessments
- Staff training on data protection practices
- Physical security for paper documents
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access: Request copies of your personal data we hold
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal and contractual obligations)
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent for marketing communications at any time
To exercise these rights, contact us at info@krystalresearch.com.
8. Ghana Data Protection Act Compliance
We comply with the Ghana Data Protection Act, 2012 (Act 843) and its amendments. This includes:
- Processing data lawfully and fairly
- Collecting data for specified, explicit purposes
- Ensuring data accuracy and relevance
- Implementing appropriate security measures
- Respecting individual rights regarding personal data
9. Cookies and Tracking
Our website may use cookies and similar technologies to:
- Remember your preferences (e.g., dark mode setting)
- Understand how visitors use our website
- Improve website functionality
You can control cookies through your browser settings. Disabling cookies may affect some website features.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated through email or website notification.
13. Contact Us
For privacy-related questions or concerns, contact us at:
Krystal Research Consultancy
Email: info@krystalresearch.com
Phone: +233 24 412 3456
Location: Tamale, Northern Region, Ghana